Privacy Policy

Privacy Policy
Last Updated: 17/9/2024

Luxury Majestic Coach is committed to protecting your personal information and ensuring its confidentiality. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our bus coach tour services, website, and related offerings (collectively referred to as the "Services").

Please take a moment to carefully review this Privacy Policy. By using our Services, you consent to the practices described herein.

Information We Collect

We may collect various types of personal information, including:

Personally Identifiable Information (PII): This may include your name, contact details (such as email address, phone number, and physical address), and payment information.
Booking Details: Information related to your tour bookings, including travel dates, tour preferences, special requests, and booking history.
Location Data: We may collect location information during the tour for logistical and safety purposes.
Device and Usage Information: Information about the devices you use to access our website or mobile applications, including IP addresses, browser types, and usage patterns.
Communication Records: Records of your interactions with us, including emails, chat conversations, and customer support inquiries.
Customer Feedback: Feedback, reviews, and survey responses you provide about our services.

How We Use Your Information

We utilize your personal information for the following purposes:

Service Provision: To facilitate your bus coach tour bookings, manage your reservations, and deliver the tour experience.
Customer Support: To respond to your inquiries, requests, and provide customer support.
Marketing Communications: To send you promotional offers, newsletters, and updates about our services. You can opt out of marketing communications at any time.
Service Improvement: To analyze usage data and customer feedback to enhance our services and website.
Legal and Safety: To comply with legal obligations and ensure the safety and security of our customers and staff.

Sharing Your Information

We may share your personal information with the following entities:

Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and tour guides.
Legal Requirements: We may disclose your information when required by law or to protect our rights, privacy, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the acquiring entity.

Your Choices

You have the following options regarding your personal information:

Access and Update: You can access and update your personal information through your account or by contacting us.
Marketing Communications: You can opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us.

Security

We employ reasonable security measures to protect your personal information. However, no data transmission over the internet is entirely secure. We cannot guarantee the security of your information.

Changes to This Privacy Policy

We may periodically revise this Privacy Policy. Any changes will be posted on our website, and the "Last Updated" date at the top of this policy will be updated accordingly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@luxurymajesticcoach.com.au